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Information on the Coronavirus (COVID-19) for guests.

Firstly, we thank you for your support and patience during these unprecedented times.


We are happy to take bookings that comply with current guidance. Before making a booking, please ensure that you conform to the current guidelines in the place of your residence and the current Welsh Government Guidelines as it is your responsibility to comply.

If your booking is affected by a compulsory travel restriction, or the holiday accommodation is unable to open, we can offer the usual options of transferring your booking to a later date, or cancelling with a full refund, less the booking fee. 

Please see our COVID-19 Temporary Terms and Conditions for full details.

All other booking terms and conditions remain unchanged.

If you have a balance payment due, please continue to pay these as normal through your login account.


Can I travel to Wales on holiday?

Holiday accommodation can reopen in Wales for guests from within Wales from 27 March 2021 and must be restricted to one household (or one household bubble) until further notice.

These restrictions will be reviewed every 3 weeks. 

Holiday accommodation will be available for guests from outside of Wales from 12 April 2021 and must be restricted to one household (or one household bubble) until at least 17 May 2021.  

We have contacted all customers who have been affected by any travel or household restrictions and we thank you for your patience.

All other booking terms and conditions remain unchanged.

If you have a balance payment due, please continue to pay these as normal through your login account 


Please see the Welsh Government’s Frequently Asked Questions

COVID Postcode Checker


If you need to contact us, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are unable to email, you are welcome to leave a voicemail. However, it may take us longer to reply to you.


What cleaning measures are the owners putting in place?

We have advised all our homeowners and housekeepers to follow the latest guidelines regarding their properties, paying attention to ‘touch spot’ areas such as light switches, keys, remote controls, door handles etc.

If you have any concerns, you may wish to bring additional cleaning items with you.

You will also find that the owners have removed books, games, DVDs, ornaments, scatter cushions, and throws from their properties.


What time can I arrive and what time can I leave?

Allowing additional time for cleaning and disinfecting to take place, this does mean that we need to ask guests to check-in later (from 5 pm) and check out earlier (9.30 am).

We hope you understand that it is for the safety of you, the housekeepers, and managers.

It is important you do not invite any other guests into the property during your stay.


Will bed linen & towels be available?

Yes. Bed linen and towels (where applicable) are provided in your holiday accommodation. If you have any concerns, you are welcome to bring your own.


Is there anything I need to do on departure?

  • Please assist the housekeepers by leaving the property clean and tidy on your departure.
  • Place all used bedding & towels (if available) in the laundry bags provided.
  • Dispose of your rubbish and recycling in the outside bins or follow the owner’s instructions.
  • Please follow the housekeeping guidelines in your arrival letter.

We apologise for any inconvenience this may cause you, but we hope that you will understand and appreciate that these measures are necessary to ensure your safety, as well as the housekeeping teams and managers.  


What if the outgoing guests report symptoms on departure, what will happen to my holiday?

If a guest has reported symptoms on their departure before you are due to arrive, you will be unable to stay at the property. We will contact you immediately of any instance and we will work with you to arrange a change of property, transfer of dates or a refund minus the booking fee.

Please be patient with us, this may happen on your arrival day and it is for your safety, and for the safety of the housekeepers and managers that the property is isolated before any further arrivals.


What if I or a party member falls ill during our stay?

If you become unwell with the symptoms of COVID-19 return home immediately and self-isolate following the NHS guidelines

Contact the cottage owner or their manager as soon as possible. Or contact us on 01654 767111. You must return home immediately.

If you are advised by the NHS to remain at the property, we will work with the owner to try and facilitate this as best we can, you will be required to pay the charges for this time.


Food Shopping

We recommend that your food shopping is done at home and that you bring what you need, to help you avoid busy supermarkets and local shortages. Local shops have their own guidelines in place and many small shops only allow 2 people in at one time. Please ensure you follow their rules and guidelines when entering any establishments.



Shops – Pubs – restaurants - attractions

We cannot guarantee that all these establishments will be open during your holiday as it is not possible for us to predict the opening or availability of such amenities. Customers should always check directly with that business if these are crucial to their plans.

Whilst we are looking forward to sharing Aberdyfi and the surrounding areas with you, please be aware that during your holiday you will be expected to conform to current National and Local Government guidelines on Coronavirus – by helping us you are helping our small community!

Finally, we hope you have a great stay but remember-


We will continue to follow guidance from the UK Government, Welsh Assembly Government and Visit Wales.

Coronavirus regulations: frequently asked questions from the Welsh Government

Coronavirus (COVID-19) Guidance from the Welsh Government

COVID-19 essential travel guidance  

Coronavirus (COVID-19): what you need to do  

Coronavirus (COVID-19) For health information and advice  

Working safely during coronavirus (COVID-19)

For more local information please visit the Aberdyfi Council website


NHS Poster For Guests


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