COVID-19 Temporary Terms and Conditions

If your holiday dates are affected by either a Government Lockdown, Compulsory Travel Restrictions, or Number of Household Restrictions, we can offer you the following options:

Transfer your holiday dates:

To help us transfer your holiday dates, please check the website for an alternative date (in the same cottage) and email us with your booking reference number and new arrival date and we will transfer your booking for you. There is no fee for amending your booking under these temporary Covid-19 terms.

If you transfer to a more expensive time of year any increase will be charged. Subsequently, if you choose a cheaper time of year, you will be refunded the difference.

Should you decide to transfer your holiday to the same exact dates in 2022 (if available) we will ensure any prices are frozen to reflect the price you would have paid this year. Please bear in mind that your exact holiday dates may fall into a different price bracket for 2022, (i.e. Easter or bank holidays) in this instance you will be charged the additional rate.

Cancellation of booking:

If you decide to cancel the booking then a refund will be given, less the booking fee. Please email us with your booking reference number to arrange this.

Household Restrictions:

If there are restrictions on the number of people allowed in holiday cottages, and we think it may affect your booking, we will contact you to offer you the same options above. Or if it works for your party, you can reduce the number of people in your party.

IMPORTANT:

If there are no legal restrictions in place at the date your booking is due to start our normal terms and conditions will apply.

If you have a booking and your balance is due, or have received a balance reminder, please pay this as normal. You can either log in to your account or click the link within your balance reminder email.

If the balance is not paid by the due date, then our normal terms and conditions will apply.

Please also refer to our standard Terms & Conditions

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